Frequently Asked Questions

Placing an order is simple! Browse our categories, add items to your cart, and proceed to checkout. You will need to create an account or log in to complete your purchase.

Yes, an account is required. This helps you track your orders, manage your addresses, and allows for a faster checkout process on future purchases.

Unfortunately, once an order is confirmed and paid for, it cannot be modified as our system immediately begins processing it to ensure timely dispatch.

We accept a wide range of advance payment methods, including credit cards and debit cards (Visa/Mastercard), all processed securely through our trusted payment gateway, Paymob.

No, we do not offer Cash on Delivery. To ensure a seamless and secure transaction process for both parties, all orders must be paid for in advance through our secure online payment gateway.

Absolutely. We do not store any of your card information on our servers. All transactions are processed through Paymob, a PCI-DSS compliant and industry-leading secure payment gateway.

We are currently delivering to major cities across Pakistan. You can confirm if your city is covered during the checkout process when you enter your address.

Delivery charges are calculated based on your location and order size. We offer free delivery on all orders above a certain value (e.g., PKR 2,500). The final shipping cost will be displayed at checkout.

We strive to deliver as quickly as possible. For major cities like Lahore, Karachi, and Islamabad, delivery typically takes 24-48 hours. For other cities, it may take 3-5 working days.

Due to the perishable and consumable nature of grocery items, we have a strict **No Return, No Exchange** policy. We take utmost care in sourcing, packing, and dispatching our products to ensure they reach you in perfect condition.

In the rare event that you receive a damaged or incorrect item, please contact our customer support team at contact.geniusmart@gmail.com within 3 hours of delivery, with photographic evidence. Our team will investigate the matter and provide a suitable resolution, which may include a voucher or a replacement on a case-by-case basis.